I'm downgrading my critique. I've faced a number of problems with booking flights. The fare improves substantially from what on earth is displayed after you reach the payment site. Total bait and change! Or they are saying the flight is comprehensive/unavailable although it's *there* and offered on other websites.
I booked airport transfer from my home to the airport. Driver and travel operator was uncontactable in the meant get date and time. Driver answered my contact fifteen mins later on and mentioned he was not aware about my reserving and turned off the phone on me. I contacted Traveloka CS for refund immediately in order to be replied with copy pasted messages numerous times indicating that they are verifying the issue and it'll get thirty-60 minutes. There isn't any channel to phone them immediately so I can only do this by way of the chat msg throughout the app.
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Hello Yvonne, we apologize for that inconvenience you are going through along with your booking. Our crew is addressing your problem With all the connected case selection and dealing in direction of a resolution. We'll continue to keep you up-to-date through Information Heart all through the procedure. Thanks on your patience. -AN
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Eventhough it’s clear that the motive force didn't arrive and select me up on the agreed time to the trip towards the airport, it nonetheless took them so lengthy to verify and ensure the refund. Eventually, I booked a get automobile which arrived inside of 3 minutes. Traveloka CS called me Virtually 1 hour immediately after my asked for pick up time to tell me the refund can be processed. Would absolutely be late for my flight I waited for his or her procedure. Greater get grab or taxi than relying on this app.
To vary or cancel your flight, pay a visit to the Control My Booking portion on Traveloka’s Web page or app, or Make contact with our consumer support workforce for guidance.
Hi Kalen, we're sorry to hear that there's a problem using your reserving. You should be be assured that our staff is now working on it. We'll remedy it throughout the associated circumstance quantity and retain you updated through electronic mail right until It is really fixed. Thanks to your persistence. -LY
Hi Yvonne, we apologize for that inconvenience you might be dealing with with all your booking. Our crew is addressing your issue Using the relevant circumstance quantity and working toward a resolution. We are going to maintain you up to date through Message Center throughout the system. Thanks for the patience. -AN